At SWEET SPOT Indoor Golf, all bookings and services are non-refundable as you have agreed to our Terms & Conditions at your time of booking.
*Please note there will be NO REFUND for no-shows on the day. **Transaction Fees are 100% NON-REFUNDABLE.
SIMULATOR BAY and PUTTING GREEN BOOKINGS:
At SWEET SPOT Indoor Golf, all casual indoor golf simulation session bookings are non-refundable but can be rescheduled less a $5 administration fee per every transaction request. Rescheduling is subject to availability. To reschedule, you need to contact SWEET SPOT Indoor Golf by using the CONTACT US (info@sweetspotindoorgolf.co.nz) page on our website or on 021-1432-698 giving at least the below minimum period of prior notice, and make the appropriate arrangements with one of our staff for a new date and time which will require confirmation by a new confirmation email from SWEET SPOT Indoor Golf.
BOOK A BAY & PUTTING GREEN (PUTTVIEW) BOOKINGS
Should you need to reschedule your session for whatever reason, we will require a minimum of 48 hour notice prior to your booked session. Unfortunately, we are unable to offer any rescheduling if less than a 48 hour notice is given and then the non-refundable policy applies.
SIMULATOR LEAGUES
Should you need to reschedule your simulator leagues for whatever reason, we will require a minimum of 7 day notice prior to the starting date of your booked Simulator League. Unfortunately, we are unable to offer any re-scheduling if less than a 7 day notice is given and then the non-refundable policy applies.
MORNING & TWILIGHT and MONTHLY SUNDAY FAMILY LEAGUE
Should you need to reschedule your league session for whatever reason, we will require a minimum of 48 hour notice prior to your booked session. Unfortunately, we are unable to offer any rescheduling if less than a 48 hour notice is given and then the non-refundable policy applies.
EXCLUSIVE HIRE / GROUP / PARTY / SCHOOL BOOKINGS:
At SWEET SPOT Indoor Golf, you are eligible to make amendments or cancellation for any corporate, exclusive, group, party or school bookings giving at least the below minimum period of prior notice. You need to contact SWEET SPOT Indoor Golf by using the CONTACT US (info@sweetspotindoorgolf.co.nz) page on our website or on 021-1432-698 giving at least the below minimum period of prior notice, and make the appropriate arrangements with one of our staff with the new date and time which will require confirmation by a new confirmation email from SWEET SPOT Indoor Golf.
*Please note there will be NO REFUND for no-shows on the day. **Transaction Fees are 100% NON-REFUNDABLE.
RESCHEDULING YOUR BOOKING
Should you need to reschedule your booking for whatever reason, we will need a minimum of 7 day notice. You are entitled to reschedule less a $5 administration fee per every transaction request. Unfortunately, we are unable to offer any rescheduling if less than a 7 day notice is given and then the non-refundable policy applies.
PARTIAL CANCELLATION OF YOUR BOOKING
Should you need to partial cancel part of your booking for whatever reason, we will need a minimum of 7 day notice for you to qualify for a refund less a $5 administration fee per every transaction request. Unfortunately, we are unable to offer any refunds if less than a 7 day notice is given and then the non-refundable policy applies.
CANCELLATION OF YOUR BOOKING
Should you need to cancel your booking for whatever reason, we will need a minimum of 7 day notice for you to qualify for a refund less a $100 cancellation fee per booking. Unfortunately, we are unable to offer any refunds if less than a 7 day notice is given and then the non-refundable policy applies.
GOLFERS MUST…
Golfers must check-in before entering the simulator bay area.
Golfers must ensure golf clubs and footwear (no spikes!) are clean before entering the simulator bays.
Golfers must be by him/herself in the hitting area (black turf) at all time.
Golfers must be responsible for the equipment inside the simulator bays.
Golfers must only swing clubs on the green hitting mat for safety reasons.
Golfers must check the surroundings (monitor, other players etc.) before swinging any club to ensure no one or obstacle is within the range of swing.
Golfers must ensure the shot is directed towards the hitting screen.
Golfers must be aware of your backswing and follow through at all times.
Golfers must follow Staff instructions, Safety Rules and Restrictions at all times.
Golfers must report any accidents immediately.
Golfers must be responsible for any damage or missing hired clubs and will be charged for the replacement at wholesale cost.
Golfer are financially responsible for any damage caused by failure to follow the directions of the Rules and Guidelines.
IMPORTANT: NO LONG-DRIVE DRIVERS!!!